Some online sales channels cooperate with you on shipping costs. This means that the sales channel can be the link between you and the courier. On the other hand if you own a private website for your online sales responsibility for delegating and organizing a courier service falls on your shoulders. So lets look at 5 rookie freight errors and how to avoid them.
How do I improve on my shipping?
Choose between free shipping and fast delivery
The selection of choices. Should you charge your customers for shipping or provide it for free? If you give it free can you afford the fastest shipping option for your customer? Although most customers prefer free shipping they also prefer quick delivery. So why not allow them to make the choice? Giving the customer a choice shows that you trust them enough to make them decide on themselves. It also shows that you are open and flexible in terms of your policy and the customers best always comes first in your book.
Triple check package security
No customer wants a quick delivery of the package to detect that its contents are damaged. Shipping is a brutal process for a package. It has to go through countless surrender change transport many times over and store in confined spaces for long periods of time. Essentially products in transit are extremely harmful. The only thing that can save them from destruction is the quality of the packaging. This is especially important if you send fragile items electronic equipment or expensive products. Make sure the packaging is safe with plenty of bubble and do not forget to add the "fragile" tag to the packages that need it.
Manage your return policy
Many online sellers are cautious about return policy and look at them as a potential loss. Studies indicate that the reality is actually quite the opposite. Return policy spell trust. They are essentially your word to the customer that you are completely responsible for the condition of the product and the customers satisfaction and that you are committed to it. So do not forget to add return shipping marks to the contents of your package. Make sure there are provisions in the manifest upon delivery of return packages. You earn a lot of brownie points.
Use the right technology to handle your orders
Your sales company is a well-oiled machine. The inventory comes from the reseller to your warehouse and is sent to the customer according to information you receive through an online transaction. How do you manage to send the correct package to the correct address? What happens if you stop printing the wrong data on the shipping label? Technology helps to reduce human error. The most profitable option for you is to use an order management system.
Update shipping status immediately
Remember as an online business you do not only send products daily but also receive them. Your wholesaler sends products according to your needs. Freight is also involved here which means you must involve this aspect in the process. All these incoming and outgoing packages must be documented carefully. Tracking these packages is a must. Notifying customers about the status are crucial.
Provide required documentation and delivery manifestations
Freight products require multiple documentation. There are shipping labels AWB freight bills invoices shipping notes etc. which must be properly printed and attached for safe passage of the product. Failure to do so can cause serious consequences for you and your company.
Browntape gives you the opportunity to automatically inform customers about the delivery status of their product. Hassle free and extremely beneficial.